Welcome to
ING MANAGEMENT GROUP, INC.
Elevate Your Property Value with Expert Management Solutions
Experience unmatched care for your property with ING Management Company, Inc. — where expert handling meets maximized returns. Your peace of mind, our promise.
Expert Services Tailored for Your Property Needs
Discover unparalleled property management services tailored to ensure your investment thrives. From maintenance to tenant relations, we handle it all with expert precision.
Explore Our Comprehensive Residential and Commercial Property Management Solutions
Comprehensive Property Maintenance
Property Maintenance and Repairs: We ensure impeccable property upkeep and swift repairs to maintain property value and functionality.
Comprehensive Tenant Management
ING Management vets tenants thoroughly through background checks, and reference verifications, ensuring a reliable and responsible occupant for your property.
Financial, Managerial Reporting and Oversight
ING Management ensures efficient monthly financial reporting, receving owner association fees, reconciles, and provides detailed financial reports Now available on-line in owners' portal. Safeguarding transparency and owner confidence in your management company.
Strategic Property Marketing
We expertly market and lease properties using advanced strategies to reduce vacancies and increase returns, catering to property-specific demographics and trends.
Financial Services
Each association has special needs. Therefore, each association’s accounting is managed as an individual entity. Our software has comprehensive and flexible reporting options that allow us to customize the end-of-month financials per the needs of each Board of Directors. Moreover, the software is an established leader in accounting management and comes with effective technical support, allowing us to forward our IT savings to you, the client.
ING Management Group offers accounting services unique to the client. On behalf of the Association, we'll take over billing and receipt of assessments and other amounts due to the Association. Receipts are deposited in an operating account under the Association's name and are never co-mingled with any other party's funds. We work with the Board of directors to formulate the best financial stategy for your Association's needs.
Building your next budget will be that much easier, when you rely on our expierence. We'll analyize your previous expenses, and work with the Board on the Association's future goals, allowing us to identify possible cost saving opportunities and streamline current expenses.
Financial reports are generated every month for every property and are available upon request or on the Association's webpage*. By entrusting your financial services to a management team already intimately familiar with the way your property operates, your accounting needs are prioritized and personalized.
Comprehensive Property Maintenance
Property Maintenance and Repairs: We ensure impeccable property upkeep and swift repairs to maintain property value and functionality.
Comprehensive Tenant Management
ING Management vets tenants thoroughly through background checks, and reference verifications, ensuring a reliable and responsible occupant for your property.
Financial, Managerial Reporting and Oversight
ING Management ensures efficient monthly financial reporting, receving owner association fees, reconciles, and provides detailed financial reports Now available on-line in owners' portal. Safeguarding transparency and owner confidence in your management company.
Strategic Property Marketing
We expertly market and lease properties using advanced strategies to reduce vacancies and increase returns, catering to property-specific demographics and trends.
ASSOCIATION MANAGEMENT
ING Management Group prides itself on providing the most comprehensive, professional and personalized property management services on the East coast of Florida. We understand that each client property is unique, and potentially requires a unique set of services to be effectively managed.
Our contracts are specifically designed to meet your individual needs. Working very closely with your Board of Directors, we will establish the management program best suited for your property.
Your association’s property manager will be selected for your community based upon such factors as your specific needs, geographic location, property condition and age, number of units, size of property, and number of maintenance personnel, anticipated administrative workload, and the manager’s individual strengths. We believe the combination of your property manager and our senior staff, comprise a surprisingly strong management team.
Board, Membership & Management Interaction
The Board of Directors key responsibility is to make decisions and determine policy. As the management company, it is ING Management Group’s responsibility to implement those policies and decisions made by the Board, with recommendations made when necessary. It should not be the Board’s duty to micro-manage the Association; that is the management company’s job.
Advanced Systems
As part of the transition program, ING establishes the systems necessary to handle the day to day operation of a community such as property inspections, delinquency programs, and violation notifications and fines. The procedures used at the property are predetermined by the association’s documents and Board of Directors. They set forth specific guidelines for use by the manager at the subject property. These “action tables” are programmed into our systems, allowing us to actively monitor and pursue work orders; delinquencies and violators until the problem is rectified.
Rental Management
At ING, our professional management team provides the highest levels of service with exceptional leasing performance, innovative marketing, cost effective maintenance, and accurate financial reporting. ING will develop a comprehensive operating and marketing plan for your property that will meet the needs of your investment strategy and is based on in-depth submarket research backed by years of local experience.
Comprehensive Property Maintenance
Property Maintenance and Repairs: We ensure impeccable property upkeep and swift repairs to maintain property value and functionality.
Comprehensive Tenant Management
ING Management vets tenants thoroughly through background checks, and reference verifications, ensuring a reliable and responsible occupant for your property.
Financial, Managerial Reporting and Oversight
ING Management ensures efficient monthly financial reporting, receving owner association fees, reconciles, and provides detailed financial reports Now available on-line in owners' portal. Safeguarding transparency and owner confidence in your management company.
Strategic Property Marketing
We expertly market and lease properties using advanced strategies to reduce vacancies and increase returns, catering to property-specific demographics and trends.
Self-Managed?
We are often asked why a self-managed community association should consider a professional, licensed, and experienced management company. Below you will find a list of the key reasons and benefits:
>>Experience– The Board of Directors of a Community Association is comprised of owners who care about their building and community. They volunteer their time and energy to ensure the Association is run optimally. In most cases, the Directors are experts in their own field but not necessarily Association Management. Professional association management companies are specialists that bring industry best practices to your community.
>>Personnel– Associations do not need to be in the employment business. A management company can provide a full team of trained management professionals and take on all of the Human Resources, Payroll, Training, Insurance, and other employer responsibilities. This includes replacement personnel, if required. It also removes the Directors from directing, disciplining, and possibly terminating personnel who work in the building they live.
>>Role– A Board of Directors’ role is to establish strategy, policy, and direction, and to make decisions on management recommendations. In a self-managed Association, the Board takes on the day-to-day management role. Professional management companies allow the Board to return to its primary role of leadership and oversight.
>>Buffer– Residents who live in Associations must live within the covenants and rules of the governing documents. Management companies provide a buffer between the Board and their neighbors while ensuring the governing documents are honored.
>>Continuity– The Board of Directors can and often does change every year. It is very difficult to run any organization without consistency. Management companies provide continuity during transitional periods.
Compliance– Management companies can ensure your Association stays in compliance with the ever-changing regulatory environment.
>>Economies of Scale– Management companies have preferred bulk purchasing arrangements with many providers. These savings should be passed on to the Association with no benefit to the management company. In most cases, management companies provide a higher level of service at lower cost.
>>Technology– Management companies have state of the art technology in the areas of communication, web applications, security, finance, reporting, and resident convenience.
24 /7 Coverage– Most management companies have 24/7 coverage of licensed staff on call for all Association emergencies.
>>Accountability– Most management companies provide metrics and reporting that allow the Board to objectively measure the management function.
Concerns
Associations that are self-managed have legitimate concerns about changing to professional association management. Below are some of the concerns most often raised:
>>Control– We often hear that Boards are concerned that they will lose control if they hire a management company. Management companies will bring their expertise to your community and will make recommendations but decision making remains with the Board. Simply put, management executes the decisions of the Board.
>>On-site personnel– Boards can be understandably concerned about what happens to the people who work in their building. During transition to a professional management company, most management companies will recommend retaining the existing team and provide additional support, training and evaluation. If we believe certain staff should be replaced, we will make this recommendation to the Board but control remains with the Board. Employees usually embrace the additional support, training, benefits, and career opportunities.
>>Contract– How do I get out of a management contract if I am not happy? Most management contracts provide 30 or 60 day termination provisions.
Communication– We have always known exactly what is happening in the building, what will happen now? We provide real-time online access to all of your Association records. In addition, we provide a monthly comprehensive management report.
Conclusion
Professional association management provides expertise, technology, and resources not available at self managed Associations. Most of the time this is achieved at the same or lower cost than your current budget. Control of the Association remains with the Board and owners of the building. There are significant measurable benefits with little downside.
Commercial Properties
At ING, we don't limit our services to the residential market. Our commercial management services are available to any private property owner interested in leasing commercial space. In many ways, we find that our services for either market are mostly the same, but where there are differences we enjoy the change of pace. We provide the same excellent services to your retail clients that our residents recieve everyday, allowing them to feel right at home when working with our system. Tenants can contact the office with their maintaince concrens and when it's time to pay, you can offer them the option to pay online or even by phone
Comprehensive Property Maintenance
Property Maintenance and Repairs: We ensure impeccable property upkeep and swift repairs to maintain property value and functionality.
Comprehensive Tenant Management
ING Management vets tenants thoroughly through background checks, and reference verifications, ensuring a reliable and responsible occupant for your property.
Financial, Managerial Reporting and Oversight
ING Management ensures efficient monthly financial reporting, receving owner association fees, reconciles, and provides detailed financial reports Now available on-line in owners' portal. Safeguarding transparency and owner confidence in your management company.
Strategic Property Marketing
We expertly market and lease properties using advanced strategies to reduce vacancies and increase returns, catering to property-specific demographics and trends.
Developer Friendly
ING's owner has been working in the real estate industry for over 15 years. In that time, working with developers from construction to turnover has been an important part of building a well-rounded career and learning how to meet the need of any future clients. This foundation supports a unique perspective as to the needs of any developer controlled properties we manage. We understand that balancing member satisfaction and the developer's business objectives is an art form. Our team will provide assistance with:
Breaking Ground: The time commitment needed to set up a new association can be vast and forces developers to allocate significant resources to this process. Our team has the acumen to guide you through the process from start to finish.
>>Document review and design
>>Budget development
>>Preparation of all financial disclosures required to be included in the Association’s offering documents
>>Calculation of developer guarantees and/or deficit funding requirements
>>Cash flow projections and management
>>Staffing plans
Construction: While this is the “working phase” it is also the most critical. Units are being sold and new perceptions of the developer are being formed and reinforced each day. At ING, we pride ourselves on providing excellent service to every resident and guest allowing for an unparalleled experience at the associations we manage. Furthermore, the foundation of our developer services lies within our reporting package. In addition to weekly operational updates, we provide vendor contracting services, cash flow modeling, and accurate deficit funding projections. As with everything else we do at ING, we customize the services to meet your needs.
Transition:
At the ING we believe that this should be an exciting time in the evolution of an association, and we have designed a process that allows for a smooth transition. Our preparation begins well in advance of the turnover as we educate unit owners and set proper expectations. Most of the pitfalls we have all experienced in this phase can be avoided with proper planning and education. Once again, developer resources that would normally be dedicated to this process can be allocated elsewhere.
About Us
Overview
ING Management Group is the primere choice for Southeast Florida's property management services. We specialize in serving Homeowner Associations and Condominiums from Dade county up into the Treasure Coast, but we offer our services to Cooperatives, Mobile Parks, and Timeshares as well. Even Commercial and Rental property owners are welcome to join us. Our focus is on providing superior professionalism and reliabilty to all our clients. ING is owned by a liscenced CAM (Community Association Manager) with over 15 years of experience in property management, who oversees a passionate team of professionals operating within a system contoured to maximize the enjoyment of each Association member through excellent customer service and advanced technological systems.
"At ING, we are real people helpING real people."
As a management company, we feel too many of our competitors fail to take the time needed to work with individual residents/tenants/customers.
At ING we look forward to creating a relationship with all our clients.
We understand the foundation of a successful working relationship needs to be established on an everyday ability to meet the needs and expectations of those who count on us.
We are committed to providing professional, personal, and efficient service everyday.
Testimonials
Jasmine Richards
ING Management keeps our properties in top shape, and their financial reporting is detailed and timely. Completely hassle-free and professional service.
Monica Chandler
Having tried various managers, ING's financial clarity and tenant handling truly stand out. Effortless and reliable, they're a notch above the rest.
Thomas Krazinski
Recently switched to ING for their marketing tactics. Surprisingly quick results with minimal vacancies now. This was exactly the strategic change my properties needed.
FAQs
Answers to Your Top Property Management Questions
What types of properties does ING Management Company manage?
We manage residential, commercial, and CO-OP, Condominum, HOA, Mobile, and commericial, individual owners properties to maintain their value and functionality.
How do you request for an Architectural form for your home/unit?
See SERVICES, click on ARCHITECTURE REVIEW REQUEST. All spaces must be filled out then association will receive email, then it will be forwarded to committee.
Also the Architectural Form is in your account.
What is your process for screening potential Owners/tenants?
Our screening process includes background checks,
An applicaiton is downloaded, fully read requirements, submit executed contract, Picture Id, payment (to ING), etc. Some associations require meeting new residents which you will be informed.
How do you handle maintenance requests
We handle outside , common area maintenance, not indoors. However, If you're a Condo, CO-OP, and having plumbing behind the wall then contact management, this is Associaiton responsibilty.
If you see something , report it. On our web page see SERVICES, REPORT A VIOLATION/CONCERN. it is sent to management office. If you have pictures we process efficiently. Reporters remain anonymous.
Can I access financial reports for my property?
Yes, clients have access to comprehensive financial reports, minutes, Declaration, etc. through our secure online portal. Once you are an owner, you are provided with password where you will have access to make payments and check your account at your leisure, ect.
What measures do you take if a resident is disruptive?
We issue a prompt reminder, followed by a formal notice, and proceed with legal eviction in worst case scenerios.
Once management is notified of a situation via email, phone, and online complaint pictures (SERVICES), ING takes action, whether simple or by Board directive, ING will act. Depending on the concern or complaint, there may be an immediate resolution or a letter providing 10-day compliance, as Florida statutes require it for each item. The Board is always informed in our reports. Management may pursue with a simple phone call, or if a repeat offender, a letter/email is communicated to the owner, the tenant is included detailing the item and requiring a deadline to comply.
Resident Services
Comprehensive Property Maintenance
Property Maintenance and Repairs: We ensure impeccable property upkeep and swift repairs to maintain property value and functionality.
Comprehensive Tenant Management
ING Management vets tenants thoroughly through background checks, and reference verifications, ensuring a reliable and responsible occupant for your property.
Financial, Managerial Reporting and Oversight
ING Management ensures efficient monthly financial reporting, receving owner association fees, reconciles, and provides detailed financial reports Now available on-line in owners' portal. Safeguarding transparency and owner confidence in your management company.
Strategic Property Marketing
We expertly market and lease properties using advanced strategies to reduce vacancies and increase returns, catering to property-specific demographics and trends.
